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Last updated: 09/05/2024

SHIPPING POLICY

Welcome to Safamark’s Shipping Policy, where we prioritize transparency, reliability, and customer satisfaction in every shipment. Our commitment to providing seamless shipping experiences is underscored by our meticulous approach to rates, methods, and delivery timelines. Read on to discover how we ensure your orders reach you promptly and securely, backed by exceptional customer service every step of the way.

Shipping Rates and Methods

We utilize a network of trusted carriers such as USPS, FedEx, UPS, and others to ensure reliable shipping services. Shipping rates are meticulously calculated based on the weight of the items purchased and the destination address, ensuring transparency and fairness in pricing. During the checkout process, customers are presented with various shipping methods to choose from, allowing them to select the option that best suits their needs and preferences.

Processing Time

Orders undergo swift processing and are promptly dispatched within 1-3 business days upon receipt of payment. Our dedicated team works diligently to ensure that orders are prepared for shipment promptly, providing customers with a seamless shopping experience. Please note that orders placed on weekends or holidays will be processed on the following business day, ensuring consistency and efficiency in order fulfillment.

Estimated Delivery Time

Our commitment to customer satisfaction extends to providing accurate estimates of delivery times, which may vary depending on the selected shipping method and the destination address. Please refer to the table below for estimated delivery times to select countries:

Local Shipping (USA): For orders within the United States, including cities and capitals, we offer the following shipping options:

Shipping Method Estimated Delivery Time
Standard Shipping Up to 5 business days
Free Shipping (for orders over $200) Up to 5 business days

International Shipping: For international orders, we extend our shipping services to most countries across all continents. Please refer to the table below for estimated delivery times to select countries:

Continent Country Delivery Time
North America United States 2-5 days
  Canada 2-7 days
  Mexico 2-8 days
Oceania Papua New Guinea 5-10 days
  Australia 5-10 days
  New Zealand 5-10 days
South America Argentina 6-12 days
  Uruguay 6-12 days
Europe United Kingdom 8-14 days
  Netherlands 8-14 days
  France 8-14 days
  Germany 8-14 days
  Italy 8-14 days
  Spain 8-14 days
  Portugal 8-14 days
  Switzerland 8-14 days
  Sweden 8-14 days
  Norway 8-14 days
Asia Israel 10-16 days
  Bahrain 10-16 days
  Kuwait 10-16 days
  Qatar 10-16 days
  United Arab Emirates 10-16 days
  Saudi Arabia 10-16 days
Africa Morocco 12-20 days
  Egypt 12-20 days
  South Africa 12-20 days

Shipping Restrictions

We are proud to offer worldwide shipping to over 27 countries and regions, but please note that we are unable to ship to P.O. boxes or APO/FPO addresses at this time, ensuring clarity and transparency regarding our shipping capabilities.

Order Tracking

We understand the importance of staying informed about the status of your order, which is why we provide comprehensive tracking information for all shipments. Once your order is dispatched, you will receive an email containing your tracking details, allowing you to monitor the progress of your package from our warehouse to your doorstep.

Our commitment to transparency ensures that customers remain informed and empowered throughout the shipping process, providing peace of mind and confidence in their shopping experience.

Customs and Fees

While we endeavor to minimize any customs fees or import duties, it is important to be aware of the regulations and requirements of your country. By purchasing from us, you agree to bear any applicable fees associated with customs clearance, ensuring transparency and accountability in the importation process.

Our customer support team is readily available to address any questions or concerns you may have regarding customs charges, providing assistance and guidance as needed.

Combined Shipping

To streamline the shipping process and ensure the timely delivery of your items, it may be necessary to ship items in the same order separately for logistical reasons. Rest assured that you will still receive all items ordered, packaged securely, and delivered safely, even if they are sent in multiple shipments. Our priority is to provide convenience and reliability in every order, ensuring that your shopping experience exceeds expectations.

Order Cancellation

We understand that circumstances may change, and flexibility is important when it comes to your purchasing decisions. If you need to cancel your order before it is shipped, simply reach out to our support team within 12 hours of placing your order, and we will assist you with the cancellation process. Your satisfaction is our priority, and we want to ensure that you have the flexibility and convenience you need to make informed decisions and enjoy a seamless shopping experience with us.

Refunds and Returns

At Safamark, your satisfaction is paramount, and we unequivocally uphold the quality of our products. Should your order fail to meet your expectations for any reason, you have the option to request a refund or exchange within 15 days of delivery. Whether it’s due to receiving the incorrect item, encountering damage upon arrival, or simply a change of heart, rest assured, that we are committed to rectifying the situation. Our dedicated customer support team is readily available to assist you throughout the process, ensuring a swift and satisfactory resolution to your concerns.

Free Shipping

As a token of our appreciation for choosing us, we are pleased to offer free shipping on orders over $200. This added value enhances your shopping experience, allowing you to enjoy additional savings and convenience when shopping with us. Shop with confidence knowing that there are no additional shipping costs for qualifying orders, and take advantage of this exclusive offer as our way of saying thank you for your support and loyalty.

Exceptional Customer Service

At Safamark, your satisfaction is our top priority, and we are committed to providing exceptional customer service every step of the way. Whether you have questions about your order, need assistance tracking your package, or require support with customs fees or returns, our dedicated customer support team is here to help. Contact us via email, phone, upload ticket, or live chat, and our friendly representatives will go above and beyond to address your inquiries and ensure that your shopping experience exceeds expectations.

Should you have any questions or require further assistance regarding our shipping policy, please don’t hesitate to contact our dedicated customer service team at [email protected]. We’re here to ensure that you have a seamless shopping experience at Safamark Store.

Thank you for choosing Safamark Store for your home and garden furniture needs. We appreciate your business and look forward to serving you with excellence.

Sincerely, Safamark Store
Email: [email protected]
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