Last updated: 07/05/2024

Return Policy

Welcome to Safamark’s Return & Refund Policy, where we prioritize your satisfaction and aim to provide a transparent and fair process for handling returns, exchanges, and refunds. Our commitment to excellence extends to every aspect of your shopping experience. Please read this policy carefully to understand your rights and obligations.

Eligibility for Returns

We accept returns on most items purchased from Safamark Store.
To be eligible for a return, the item must be unused, in its original condition, and returned within 15 days of the purchase date.

Custom-made or personalized items may not be eligible for return unless there is a manufacturer defect or damage.

Furniture items that require assembly must not be disassembled or assembled before return. Safamark reserves the right to determine eligibility for return upon receipt of the product at our facilities. The conclusion will be notified to the user.

Return Process

Upon receiving the product, we advise customers to inspect it thoroughly. If any damage is observed, please proceed to request a return.

To request a return, customers can submit a support ticket through their user account on our website.
Once the return request is submitted and approved, customers will receive further instructions via the support ticket. This may include providing images or evidence of the damage.
It is advisable to initiate the return process promptly upon receiving the product to confirm any damage caused during shipping.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a manufacturer defect or damage.
We recommend using a trackable shipping method and purchasing insurance for the return shipment.
Safamark is not liable for any lost or damaged returns during transit.

Inspection and Refunds

Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
Refunds will be issued to the original form of payment within 5-7 business days after the return is processed.
Please note that original shipping charges are non-refundable unless the return is due to a manufacturer defect or damage.

Exchanges and Store Credit

If you prefer an exchange or store credit instead of a refund, please indicate this when contacting our customer service team. Exchanges are subject to product availability, and store credit will be issued in the form of a gift card for future purchases.

Exceptions

Clearance or final sale items are non-returnable unless they are defective or damaged upon receipt.
Mattresses, bedding, and other hygiene-sensitive items may not be eligible for return for health and safety reasons.

Manufacturer Warranties

Many of our furniture items come with manufacturer warranties. Please refer to the product documentation or contact our customer service team for warranty information and assistance with warranty claims.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!

By purchasing from Safamark, you agree to abide by the terms and conditions of our return policy outlined above. We appreciate your business and thank you for choosing Safamark for your home and garden furniture needs.

Safamark
Email: [email protected]
Contact Us