Shipping Policy

At Safamark, we are committed to providing our customers with the best shopping experience possible. This Shipping Policy outlines the terms and conditions related to shipping products purchased from our website. By placing an order, you agree to the terms of this Shipping Policy.

1. Shipping Destinations

Safamark offers shipping to various countries around the globe, including but not limited to the United States, Canada, Europe, and select international destinations. If you do not see your country listed during checkout, please contact our customer service for assistance.

2. Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been processed and is ready for shipment. Please note that processing times may vary during peak seasons or promotional events.

3. Shipping Methods

We offer various shipping options to meet your needs, including standard, expedited, and express shipping. The available shipping methods will be displayed at checkout, along with estimated delivery times and associated costs.

4. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. Any applicable shipping fees will be displayed at checkout before you complete your purchase. Please note that additional customs fees, duties, or taxes may apply for international orders, which are the responsibility of the customer.

5. Delivery Times

Estimated delivery times will vary based on the selected shipping method and destination. While we strive to provide accurate estimates, Safamark is not responsible for delays caused by the shipping carrier, customs, or other unforeseen circumstances. Once an order has been shipped, you will receive a tracking number to monitor its progress.

6. Order Tracking

Once your order has shipped, you will receive an email containing tracking information. You can use this information to track your order’s status through the carrier’s website. Please allow 24 hours for the tracking information to be updated.

7. Missing or Lost Packages

If your package is missing or has not arrived within the estimated delivery time, please contact our customer service team. We will investigate the issue and work with the shipping carrier to resolve it. Safamark is not liable for lost or stolen packages once the carrier has confirmed delivery.

8. Damaged Items

If you receive a damaged item, please contact us within 48 hours of delivery. You may be required to provide photos of the damage for us to process your claim. We will work with you to resolve the issue, which may include a replacement or refund based on our return policy.

9. Combined Shipping

To streamline the shipping process and ensure the timely delivery of your items, it may be necessary to ship items in the same order separately for logistical reasons. Rest assured that you will still receive all items ordered, packaged securely, and delivered safely, even if they are sent in multiple shipments. Our priority is to provide convenience and reliability in every order, ensuring that your shopping experience exceeds expectations.

10. Order Cancellation

We understand that circumstances may change, and flexibility is important when it comes to your purchasing decisions. If you need to cancel your order before it is shipped, simply reach out to our support team within 12 hours of placing your order, and we will assist you with the cancellation process. Your satisfaction is our priority, and we want to ensure that you have the flexibility and convenience you need to make informed decisions and enjoy a seamless shopping experience with us.

11. Refunds and Returns

At Safamark, your satisfaction is paramount, and we unequivocally uphold the quality of our products. Should your order fail to meet your expectations for any reason, you have the option to request a refund or exchange within 15 days of delivery. Whether it’s due to receiving the incorrect item, encountering damage upon arrival, or simply a change of heart, rest assured, that we are committed to rectifying the situation. Our dedicated customer support team is readily available to assist you throughout the process, ensuring a swift and satisfactory resolution to your concerns.

12. Free Shipping

As a token of our appreciation for choosing us, we are pleased to offer free shipping on orders over $200. This added value enhances your shopping experience, allowing you to enjoy additional savings and convenience when shopping with us. Shop with confidence knowing that there are no additional shipping costs for qualifying orders, and take advantage of this exclusive offer as our way of saying thank you for your support and loyalty.

13. Changes to Shipping Policy

Safamark reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

14. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Safamark Store
Website: https://safamark.com
Email: [email protected]