Return Policy
At Safamark, we strive to ensure our customers are completely satisfied with their purchases. This Refund & Return Policy outlines the terms and conditions regarding the return and refund process. By making a purchase, you agree to the terms outlined in this policy.
1. Return Eligibility
Items may be returned within 14 days of the delivery date for a full refund or exchange, provided they meet the following conditions:
- Items must be in new and unused condition.
- All original tags, packaging, and accessories must be intact.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized products.
- Items marked as final sale.
- Perishable goods, including food items.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at [email protected] within 14 days of receiving your order to request a return authorization.
- Provide your order number, item details, and reason for the return.
- Once authorized, securely pack the item(s) and include any original packaging and accessories.
- Ship the return to the address provided by our customer service team.
4. Refund Process
Refunds will be processed once we receive and inspect the returned item(s). You will be notified via email once your refund has been approved. The refund will be issued to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable.
5. Exchange Policy
If you would like to exchange an item for a different size or color, please contact our customer service to request an exchange. You will need to return the original item and place a new order for the replacement item. The standard return process applies.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may request photos of the damage for verification. Depending on the situation, we will either send a replacement or issue a full refund, including any shipping costs incurred.
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].
8. Customer Responsibilities
Customers are responsible for all return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75.
9. Changes to the Refund & Return Policy
Safamark reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, please contact us at:
Safamark Store
Website: https://safamark.com
Email: [email protected]