FAQs
How to Buy
To place an order, browse our categories or use the search bar to find products. Once you’ve selected an item, click “Add to Cart.” When you're ready to check out, click on the cart icon, review your items, and click “Checkout” to complete your purchase.
No, creating an account is not mandatory. You can check out as a guest. However, having an account offers benefits like order tracking, saved payment methods, and quicker future checkouts.
Changes can be difficult once an order is confirmed, especially if it has already been processed. Please reach out to our customer support team as soon as possible, and we will do our best to accommodate your request.
If you face difficulties during the purchasing process, try refreshing the webpage or clearing your browser cache. If problems persist, contact our customer support for immediate assistance.
Utilize the search bar located at the top of our website to enter keywords related to the product. Alternatively, you can explore our various product categories to find what you need.
Generally, you cannot purchase out-of-stock items. However, you may have the option to sign up for notifications, so you’ll be alerted when the item is back in stock.
We do not impose a minimum order requirement. You are free to purchase any number of items, whether it’s just one or several.
Once your order is successfully placed, you will receive an order confirmation email detailing your purchase, including items, quantities, and your order number.
Discount codes must be applied at the time of checkout. Unfortunately, we cannot apply them retroactively after the purchase is completed. Make sure to check our promotions page for valid codes before finalizing your order.
Yes, during the checkout process, you can specify a different shipping address from your billing address to ensure your items are delivered to the desired location.
If you receive an incorrect item, please contact our customer support team as soon as possible. We will guide you through the return or exchange process to ensure you receive the correct item.
Yes, if you create an account, you can keep items in your cart until you’re ready to purchase them. Just remember to finalize your order before they are removed due to inactivity.
Yes, we do offer bulk purchasing options. For significant orders, please reach out to our sales team for potential discounts and to discuss your needs.
You can track your order status by logging into your account. Additionally, a tracking link will be sent to your email, allowing you to monitor your shipment.
If you need to cancel your order, please contact our customer support team immediately. If your order hasn’t been processed yet, we will assist you in canceling it.
Yes, we offer gift cards that can be purchased on our website. They make perfect gifts and can be redeemed during checkout.
Check our website’s promotions page regularly. You can also subscribe to our newsletter to receive updates on upcoming deals and exclusive offers.
If you don’t receive a confirmation email shortly after placing your order, please check your spam or junk folder. If it’s not there, contact our customer support to verify your order.
If you notice a price discrepancy, please contact our customer support team for clarification before completing your purchase. We strive to ensure that all prices displayed are accurate.
Account Managements
To create an account, click on the “Register” link on our website. Fill in the required fields, including your name, email address, and password, then click “Create Account.”
You need to provide your name, email address, and a password to create an account. Additional details may be requested later for shipping and billing.
After registration, a verification email will be sent to you. Click on the link provided in the email to verify your account.
To log in, click on the “Login” link, enter your email address and password, and click “Log In.”
Click on the “Forgot Password?” link on the login page. Enter your email address to receive a password reset link.
Yes, you can edit your account details by logging in and navigating to “Account Settings” where you can update your information.
Log into your account, go to “Account Settings,” and select the “Change Password” option to update your password.
Yes, your order history is accessible under the “Orders” section in your account. You can view details of each order, including status and tracking information.
The wishlist feature allows you to save items for later. You can add products to your wishlist directly from the product page, accessible under “My Wishlist” in your account.
You can manage your shipping addresses by going to the “Addresses” section in your account settings. Here, you can add, edit, or remove addresses as needed.
To add a payment method, go to the “Payment Methods” section in your account settings, where you can save your credit card information securely.
Yes, you can track your order status in the “Orders” section. You will see the current status and any tracking details provided by the carrier.
You can submit a support ticket by navigating to the “Support” section in your account and selecting the relevant order to upload a ticket with details and images.
If you notice any unusual activity, change your password immediately and contact our customer support team for further assistance.
You can manage your email preferences in the “Email Preferences” section of your account settings to opt in or out of promotional communications.
You can update your email address by logging into your account, navigating to “Account Settings,” and changing your email information.
If an item is out of stock, you can join the waitlist on the product page. You will receive an email notification when the item is back in stock.
Yes, you can add a phone number and any other relevant information in your account settings to enhance your shopping experience.
Yes, you can request account deletion by contacting our customer support team. We will guide you through the process.
Newsletter Subscription
To subscribe to our newsletter, simply enter your email address in the subscription box located at the bottom of our website and click "Subscribe."
Our newsletter includes updates on new products, special promotions, helpful tips for home and garden care, and exclusive offers for subscribers.
No, subscribing to our newsletter is completely free.
You will receive our newsletter on a regular basis, typically once a week or bi-weekly, depending on our promotions and updates.
Yes, you can unsubscribe at any time by clicking the "Unsubscribe" link located at the bottom of any newsletter email.
If you haven't received your newsletter, please check your spam or junk folder. If it’s not there, ensure that you are subscribed and that you entered the correct email address.
No, we respect your privacy and will not share your email address with any third parties without your consent.
Yes, you can update your email preferences by following the instructions in the newsletter or by contacting our customer support team.
You can specify your preferences by contacting our customer support team, and we will do our best to tailor the newsletter content to your interests.
After you subscribe, you will receive a confirmation email to verify your subscription. If you don’t receive it, please check your email settings.
Payments
At Safamark Store, we accept all major credit and debit cards through our payment processor, Stripe. This includes Visa, MasterCard, American Express, Discover, and more. You can select your preferred payment method at checkout.
Yes, your payment security is our top priority. All payments are processed through Stripe, a secure and trusted payment gateway that encrypts your data and complies with the highest industry security standards (PCI-DSS). We do not store your credit card information on our servers.
Yes, we accept international credit cards, as long as they are supported by Stripe. However, please note that your bank may charge additional fees for currency conversion if your card is not in U.S. dollars.
Safamark Store accepts payments exclusively in U.S. dollars (USD). If you are purchasing from another country, your card provider will automatically convert the amount based on their exchange rates, and they may charge conversion fees.
There are several reasons why a payment might be declined:
- Insufficient funds
- Incorrect payment information (card number, expiration date, etc.)
- Your bank may have flagged the transaction for security reasons, especially if it's an international purchase. If your payment is declined, please check your payment details or contact your bank for assistance.
Yes, during checkout, you have the option to save your payment details for faster checkouts in the future. This is managed securely through Stripe, so Safamark Store does not store any of your sensitive payment information.
No, at this time we only process payments through Stripe. However, Stripe allows you to pay with a wide range of cards, and depending on your device, you may also see options like Apple Pay or Google Pay at checkout.
Yes, we offer discount coupons on select items or during promotions. You can apply your discount code at checkout in the designated coupon code field. Only one coupon can be applied per order, and terms and conditions apply.
Unfortunately, once an order is placed, we cannot retroactively apply a coupon to that purchase. Make sure to double-check your coupon code before completing your order.
We do not charge any additional fees for payments. The total amount at checkout is what you will be charged. However, your bank may charge fees for international transactions or currency conversions if you're purchasing from outside the U.S.
Yes, once your payment is processed, you will receive a confirmation email with a detailed invoice for your order. This will include the total amount charged, the items purchased, and any discounts applied.
Unfortunately, no. Once an order has been placed and processed, you cannot change the payment method. If you need to update your payment method, you will need to cancel your order and place a new one.
If your payment is pending, it means that the transaction is still being processed by your bank or card issuer. Most payments are completed within a few minutes, but in some cases, it may take up to a few hours. If the payment remains pending for more than 24 hours, contact your bank for assistance.
No, at Safamark Store, we only accept payments from a single card per transaction. If you want to use multiple payment methods, you would need to place separate orders.
No, we do not currently accept prepaid or gift cards as a form of payment. Only valid credit or debit cards processed through Stripe are accepted.
If you notice that you've been charged twice for the same order, please contact our customer support team immediately with the details. We will investigate the issue and issue a refund if a duplicate charge is confirmed.
If you are eligible for a refund, the amount will be credited back to the original payment method used. It may take up to 5-10 business days for the refund to appear on your bank statement, depending on your bank's processing times.
If your payment didn’t go through but funds were deducted from your account, it’s possible that the charge is still pending. In such cases, the money should automatically be returned to your account within a few days. If this doesn't happen, please contact our support team for further assistance.
Yes, you can request to cancel your order before it has been shipped. Once shipped, the order cannot be canceled, but you may still return it according to our return and refund policy.
If you have completed the checkout process but haven’t received a confirmation email within a few minutes, check your spam or junk folder. If the confirmation still hasn’t arrived, please contact us to confirm whether your payment was successful.
Shipping & Delivery
We offer free shipping on orders of $200 or more worldwide. The discount is automatically applied at checkout when your order meets the minimum purchase amount.
To qualify for free shipping, your total order value must be $200 or more, excluding taxes and discounts. Free shipping will be automatically applied to eligible orders at checkout.
If your order total is below $200, you can still proceed with the purchase, but shipping fees will apply. You may want to add additional items to your cart to qualify for free shipping.
Yes, you can use discount coupons with the free shipping offer, as long as your final total after applying discounts is still $200 or more.
Yes, we offer free shipping for international orders as long as the order value exceeds $200. Shipping times may vary depending on your location.
Free shipping applies to all orders over $200, regardless of weight. However, for particularly large or heavy items, additional handling fees may apply.
Free shipping is available worldwide for orders over $200. There are no restrictions based on country, but delivery times may vary depending on your location.
For orders under $200, we offer standard and expedited shipping options, with fees varying based on your location and the size of your order. You can choose your preferred shipping method at checkout.
Free shipping only applies to standard delivery. If you choose expedited or next-day delivery, shipping fees will apply even if your order is over $200.
Free shipping applies to most products, but certain oversized or heavy items may incur additional shipping fees, even if your order total exceeds $200. These fees will be calculated and displayed at checkout.
Yes, once your payment is processed, you will receive a confirmation email with a detailed invoice for your order. This will include the total amount charged, the items purchased, and any discounts applied.
Unfortunately, no. Once an order has been placed and processed, you cannot change the payment method. If you need to update your payment method, you will need to cancel your order and place a new one.
If your payment is pending, it means that the transaction is still being processed by your bank or card issuer. Most payments are completed within a few minutes, but in some cases, it may take up to a few hours. If the payment remains pending for more than 24 hours, contact your bank for assistance.
No, at Safamark Store, we only accept payments from a single card per transaction. If you want to use multiple payment methods, you would need to place separate orders.
No, we do not currently accept prepaid or gift cards as a form of payment. Only valid credit or debit cards processed through Stripe are accepted.
If you notice that you've been charged twice for the same order, please contact our customer support team immediately with the details. We will investigate the issue and issue a refund if a duplicate charge is confirmed.
If you are eligible for a refund, the amount will be credited back to the original payment method used. It may take up to 5-10 business days for the refund to appear on your bank statement, depending on your bank's processing times.
If your payment didn’t go through but funds were deducted from your account, it’s possible that the charge is still pending. In such cases, the money should automatically be returned to your account within a few days. If this doesn't happen, please contact our support team for further assistance.
Yes, you can request to cancel your order before it has been shipped. Once shipped, the order cannot be canceled, but you may still return it according to our return and refund policy.
If you have completed the checkout process but haven’t received a confirmation email within a few minutes, check your spam or junk folder. If the confirmation still hasn’t arrived, please contact us to confirm whether your payment was successful.
Returns & Refunds
We accept returns within 15 days of receiving your order. The items must be in their original condition, unused, and in their original packaging to qualify for a refund.
To initiate a return, log in to your account at Safamark Store and submit a ticket under the "Support Tickets" section. From there, select the order related to your return request and follow the instructions provided.
Yes, customers are responsible for arranging and paying for return shipping. You must choose an appropriate shipping carrier to return the item to us. Safamark does not manage or facilitate return shipping.
After submitting a return request via Fluent Support, we will review the request. Once approved, you'll receive instructions on how to proceed with shipping the item back to us. Refunds are processed after the returned product has been received and inspected.
Yes, we do offer exchanges. If you wish to exchange a product, please submit a request through our Support Tickets system. Once we receive the returned product in its original condition, we will ship out the replacement.
Once we have received and inspected the returned item, it can take up to 5-7 business days to process your refund. The refund will be issued back to your original payment method.
If you received an incorrect item, please submit a Support Ticket through your account, and we will assist you with the return or exchange of the item at no additional cost.
Items that have been used, are missing original packaging, or fall outside the 15-day return window are non-returnable. Additionally, we do not accept returns on clearance or final sale items.
No, all items must be returned in their original packaging to qualify for a refund or exchange.
Yes, items purchased with discount coupons can be returned within the 15-day period. The refund will be for the amount paid after the coupon was applied.
Once your return has been received and inspected, you will receive an email confirmation. If approved, your refund or exchange will be processed shortly after.
As long as the product is returned within 15 days, in its original condition and packaging, you will receive a full refund. Return shipping costs are not refunded.
Safamark is not responsible for lost return shipments. We recommend using a shipping service with tracking and insurance when returning items.
You can cancel your order before it has been processed or shipped by contacting our support team. Once an order has shipped, it cannot be canceled, and you will need to initiate a return after receiving the item.
If more than 7 business days have passed since we confirmed receipt of your return and you have not received your refund, please submit a support ticket to follow up on the status.
You can track the status of your return or exchange request by logging into your Safamark account and navigating to the Support Tickets section. Updates will be provided throughout the process.
Yes, you can return an exchanged item within 15 days if it meets our return criteria (unused and in original packaging).
No, we do not charge restocking fees for returned items. However, you are responsible for the return shipping costs.
Yes, you can request an exchange for a different product of equal or lesser value. If the new product is of higher value, you will need to pay the difference.
If your item arrives damaged, please take photos and submit a ticket through the Support Tickets page. We will provide instructions on how to return the item and send a replacement.
Promotions & Discounts
At checkout, you will see a field labeled "Coupon Code." Enter your valid coupon code in this field and click "Apply" to see the discount reflected in your total.
You can find available promotions on the Promotions page of our website or through our newsletter, where we frequently share exclusive discount codes and offers.
No, only one coupon code can be applied per order. If you have multiple coupons, choose the one that offers the best discount for your purchase.
Promotions and discount codes are generally not valid on already discounted or sale items, unless explicitly stated otherwise in the promotion's terms.
Each coupon code has its own expiration date. Be sure to check the terms of the coupon for specific validity periods and apply it before it expires.
No, coupon codes must be applied at the time of purchase and cannot be retroactively added to an order once it has been placed.
There could be several reasons why a coupon code isn't working, such as it being expired, it not being applicable to the items in your cart, or not meeting the minimum purchase amount. Please double-check the terms of the promotion.
Yes, new customers can take advantage of special discounts when they subscribe to our newsletter.
After subscribing to our newsletter, you will receive an email with a unique coupon code for 10% off. Simply enter this code at checkout to apply the discount to your order.
If you haven't received your coupon code after subscribing, please check your spam or junk mail folder. If you still can't find it, contact our support team for assistance.
Yes, free shipping promotions can typically be combined with discount codes, provided the conditions for both are met. For example, you may need to meet a minimum order amount to qualify for free shipping.
The best way to stay informed about our latest promotions is by subscribing to our newsletter. You will receive updates on exclusive deals, seasonal sales, and new product launches.
No, promotions are not automatically applied unless specified. You need to manually enter the coupon code at checkout to receive the discount.
Some promotions may require a minimum purchase amount to qualify. Check the specific terms of the promotion for details on any minimum spend requirements.
If your coupon code was removed, it may be due to a violation of the promotion’s terms, such as the coupon expiring or the items in your cart not being eligible for discounts.
Unless otherwise specified, coupon codes are typically intended for individual use. Sharing codes with others could violate the promotion’s terms.
Most promotions and coupon codes only apply to the products in your cart, not to shipping or handling fees unless explicitly stated.
Most promotions are global, but in some cases, specific coupon codes or discounts may only apply to certain regions. Check the terms of each promotion for details.
Promotions generally cannot be combined unless the terms specifically state that they can be used together. Be sure to check the details before applying multiple offers.
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