Contact Us

We would love to hear from you. Whether you have a question about our products, a suggestion to improve your shopping experience, or just want to say hello, we're here to assist you. 

files icon

Help & Documentation

Our comprehensive documentation is designed to provide you with the support you need.

positive feedback icon

Feedback

We welcome any suggestions or comments you may have to help us improve our services.

faq icon

Frequently Asked

Check out our Frequently Asked Questions section for helpful information.

Contact Us

Have something specific in mind? Use the contact form below to reach out to us.

delivery truck icon

Track Order

Track the progress of your order with ease. stay updated on your delivery.

FAQ's

Check out our Frequently Asked Questions section for helpful information.

Shipping

What countries and continents do you ship to?

Yes, we ship to over 200 countries worldwide, ensuring that our customers can enjoy our products no matter where they are located.

Our shipping coverage includes North America, Europe, Asia, Africa, Australia, South America, and various islands across the globe. We aim to reach customers on every continent and in every corner of the world.

How long will it take for my order to arrive?

You can expect your order to arrive within 5-20 business days, depending on your location and shipping method.

Will I have to pay customs fees?

While we strive to minimize customs fees, it's essential to be aware of your country's regulations. By purchasing from us, you agree to bear any applicable fees.

How do I qualify for free shipping?

Orders totaling $200 or more automatically qualify for free shipping, providing you with added value on your purchase.

Can I cancel my order after it's been placed?

Yes, you can cancel your order within 12 hours of placing it. Please reach out to our customer support team for assistance with cancellation.

Payments

What payment methods can I use to pay for my order?

We offer a variety of convenient payment options to make your shopping experience seamless. You can securely pay for your order using major credit/debit cards through Stripe and PayPal Checkout. Additionally, we support Google Pay and Apple Pay for quick and hassle-free transactions.

How secure is payment processing on your store?

At Safamark, ensuring the security of your payment information is our top priority.

We employ industry-standard encryption protocols to safeguard your sensitive data during the payment process.

Rest assured that your information is handled with the utmost care and protection to provide you with a safe and secure shopping experience.

Can I save my payment information for future purchases?

Yes, you can securely store and manage your payment details within your account settings for future convenience.

Can I change my order after it has been placed?

Once an order has been placed, changes or cancellations may be possible.

Please reach out to our customer support team, and we'll do our best to assist you with any modifications needed.

Returns

What items are eligible for return at Safamark?

We accept returns on most items purchased from Safamark. However, custom-made or personalized items may not be eligible unless there is a manufacturer defect or damage.

How long do I have to return an item to Safamark?

To be eligible for a return, the item must be returned within 15 days of the purchase date and must be unused and in its original condition.

What is the process for initiating a return with Safamark?

Customers can request a return by submitting a support ticket through their user account on our website. Upon approval, further instructions will be provided via the support ticket.

Who is responsible for return shipping costs?

Customers are responsible for the cost of return shipping unless the return is due to a manufacturer defect or damage.

How are refunds processed by Safamark?

Refunds for eligible returns will be issued to the original form of payment within 5-7 business days after the return is processed. Original shipping charges are non-refundable unless the return is due to a manufacturer defect or damage.

SEE OUR COLLECTION

Our Instagram Stories

Discover our latest additions and customer favorites by following our Instagram Stories.